Last updated: 2025-10-27

1. Applicability

This Privacy Policy explains how Salux ("we", "us", "our") processes personal data when you visit our website and when you use our logged‑in chat to ask questions about our services and products. This policy does not apply to our clients’ own products or their end users.

2. Controller and Contact

Controller: Veloxide Software Solutions, Laan van Chartroise 219, Netherlands

Privacy contact: [email protected]

3. Personal Data We Process

3.1 Account and authentication

• Google sign‑in details we receive (name, email, account identifiers).
• Session information required to keep you logged in (strictly necessary cookies).

3.2 Chat interactions

• Prompts and messages you send in chat to provide replies. Please do not share sensitive personal data.

3.3 Feedback and support

• Thumbs‑down chat feedback you submit (including optional message context).
• Emails and other communications you send to us.

3.4 Technical and safety data

• Server‑side logs and device/usage information needed for security and performance.
• Scheduling details you choose to enter in Cal.com (processed by Cal.com as a separate controller).

4. Purposes and Legal Bases (EEA/UK)

Where a legal basis is required, we rely on:

• Contract – to provide the logged‑in chat and account features you request.
• Legitimate interests – to secure our service, prevent abuse, and improve quality (balanced against your rights).
• Consent – where we use non‑essential cookies/technologies (see Cookie Policy).
• Legal obligation – where processing is required by law.

5. Recipients and International Transfers

We do not sell personal data. We share personal data with categories of recipients acting as our processors, including:

• AI inference providers – to process chat inputs and generate replies (some may process data as independent controllers under their own privacy notices).
• Email delivery providers – to send necessary notifications.
• Authentication providers – to let you sign in.
• Scheduling providers – for bookings (may act as separate controllers).
• Hosting and infrastructure providers – to operate and secure our service.

Your data may be transferred outside the EEA/UK (for example, to the United States). Where required, we rely on Standard Contractual Clauses or comparable safeguards.

6. Retention

We keep personal data only as long as necessary for the purposes described in this policy, taking into account account status, security needs, and legal obligations. When no longer needed, data is deleted or anonymised.

7. Security

We implement technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure.

8. Your Rights

Depending on your location, you may have the rights to access, correct, delete, restrict or object to processing, and to data portability. You can delete your account in the product or by contacting us.

To exercise rights, contact [email protected]. We may request information to verify your identity and will respond within the timeframe required by law.

9. Cookies

We use strictly necessary cookies for authentication and core functionality. For details and choices about non‑essential cookies, see our Cookie Policy.

10. AI Transparency

You are interacting with an AI system when using our chat. AI providers process your chat inputs to generate replies. AI output may be inaccurate; do not rely on it as legal, financial, or professional advice, and avoid sharing sensitive personal data. We do not carry out solely automated decision‑making that produces legal or similarly significant effects.

11. Third‑Party Services

Our site may contain links to or integrations with websites or applications not operated by us ("Third‑Party Services"). These have separate terms and privacy notices. We are not responsible for the content or practices of Third‑Party Services and do not monitor them for accuracy or completeness. We recommend reviewing their terms and privacy notices prior to use.

12. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children.

13. Complaints

If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, if changes are material, provide additional notice.